How to contact Deriv support? All solutions

Do you have a problem with your Deriv account?

Whether it is a deposit, a withdrawal, an identity check or a connection difficulty, it may be necessary to contact the customer support.

In this guide, discover the different ways to get help from Deriv customer service.

In which cases contact Deriv support?

You can contact the support in particular if:

• you can no longer access your account;

• your withdrawal is pending;

• your deposit does not appear;

• your account requires verification;

• you encounter a technical problem;

• you have a question about your account.

Before contacting support, always check that the problem cannot be solved directly from your personal space.

How to contact Deriv

Depending on your situation, several solutions may be available:

• live chat;

• the contact form;

• e-mail support;

• the help centre with the most frequent questions.

Choose the most suitable way for your request.

Prepare the necessary information

To facilitate the processing of your application, prepare:

• the email address linked to your account;

• your account ID if necessary;

• a precise description of the problem;

• screenshots when this can be useful.

The clearer your request, the faster the support can help you.

What to do while waiting for an answer?

While your application is being processed:

• check your e-mail box regularly;

• check your unwanted mail;

• Avoid sending multiple identical requests;

• Keep exchanges with the support.

Errors to avoid

When you contact support:

• never share your password;

• only send your documents through official channels;

• Beware of people who claim to represent Deriv on social networks.

Always use the official means of contact.

Conclusion

Deriv support is available to accompany you when you encounter a difficulty.

By properly preparing your request and using the official channels, you increase the chances of getting a quick and tailored response to your situation.

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Errors to avoid

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