Why doesn't MT5 connect? Solutions to connection problems

You are trying to connect to MetaTrader 5 (MT5), but does an error message appear or does your account refuse to log in?

This is a common problem, especially during the first configuration of a Deriv account. Fortunately, most mistakes have a simple solution.

In this guide, discover the most frequent causes and solutions to restore your connection.

Check your MT5 account number

One of the most common mistakes is using bad login information.

To access MT5, you must use:

• your MT5 account number ;

• your MT5 password ;

• on MT5 server corresponding.

Your Deriv email address does not allow you to connect to MT5.

Check your password

If your password is incorrect, MT5 will refuse the connection.

Make sure you enter the password created for your MT5 account and not the password used to connect to your Deriv client space.

If you forget, you can reset your password from your Deriv space.

Choose the right server

Each MT5 account is associated with a specific server.

If you select a server different from the one indicated by Deriv, the connection will fail even if your account number and password are correct.

Always check the server name before validating the connection

Check your Internet connection

An unstable Internet connection can prevent MT5 from communicating with servers.

Before looking for a more complex problem:

• test your connection;

• restart your router if necessary;

• Try another network.

Check that your MT5 account is created

Some users install MT5 before they even create their trading account.

If no MT5 account has been created in your Deriv client space, it will be impossible to log in.

Make sure your account exists before launching MT5.

Update MT5

An obsolete version of MetaTrader 5 can cause some malfunctions.

Always download the latest version from an official source to benefit from the latest corrections and improvements.

Restart MT5

In some cases, a simple restart of the application is enough to solve a temporary problem.

If necessary:

• completely close MT5;

• reopen the application;

• Reconnect.

Contact support if problem persists

If you checked:

• your account number;

• your password;

• your server;

• your Internet connection;

and that the problem continues, contact Deriv support for assistance tailored to your situation.

Conclusion

The majority of MT5 connection problems are related to an incorrect account number, password or server.

By checking these items one by one, you can solve most of the difficulties in a few minutes.

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